Shipping & Returns
Everything you need to know about how we ship your gear and how returns work. Questions? Get in touch.
Shipping
Order Processing
Orders ship from our Phoenix, Arizona location. In-stock orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking once your order is on its way.
Shipping Rates & Delivery
Shipping is calculated at checkout based on your delivery address and the items in your cart. Delivery times vary by destination and carrier, and your final shipping cost is always shown before you pay.
Where We Ship
We ship across the United States. We don't currently offer international shipping.
Damaged in Transit
If your order arrives damaged, contact us right away with photos of the item and packaging so we can make it right with a replacement or refund.
Returns & Refunds
Return Window
We accept returns within 14 days of delivery on eligible items that are new, unused, and in their original packaging. After 14 days, most products are covered by the manufacturer's warranty (DS18 and other brands) — you'll need to contact the manufacturer directly for those claims.
Return Process
To start a return, contact us with your order number. We'll review your request and send return instructions. Customers are responsible for return shipping costs to send items back to us.
Store Credit
Once we receive and inspect your returned item, we issue store credit for the purchase amount — typically within 5-7 business days. Store credit can be applied to any future order on our site.
Exchanges
Need a different item? Contact us and we'll help you arrange an exchange.
Damaged or Defective Items
If an item arrives damaged or defective, reach out right away with photos. We'll cover the return and send a replacement or issue a refund.
Non-Returnable Items
Custom-made speaker panels and enclosures (built to order), installed or used items, and final-sale or clearance products are not eligible for return unless they arrive damaged or defective.