Warranty
As an authorized DS18 dealer, every product we sell is 100% genuine and backed by the manufacturer's warranty. Our custom-made EB Electronics speaker panels are backed by our own 30-day warranty. Here's what's covered and how to file a claim.
What's Covered
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DS18 Subwoofers & Speakers
Backed by DS18's 1-year limited manufacturer warranty against defects in materials and workmanship.
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DS18 Amplifiers & Electronics
Backed by DS18's 1-year limited manufacturer warranty against defects in materials and workmanship.
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EB Custom Speaker Panels
Our handmade speaker panels carry a 30-day EB Electronics warranty against defects in materials and workmanship.
Coverage Details
Covered Under Warranty
- Manufacturer defects in materials and workmanship
- Failures under normal use within the warranty period
Not Covered
- Damage from improper installation, overpowering, or misuse
- Burned voice coils or physical/cosmetic damage from abuse
- Water damage on non-marine products
- Products with removed or altered serial numbers
- Normal wear and tear
How To File A Claim
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1. Contact Us
Reach out with your order number and a description of the issue.
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2. Provide Proof
Send your proof of purchase and photos or video of the defect.
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3. Review
We review your claim and coordinate with the manufacturer if needed, typically within 1-2 business days.
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4. Resolution
Approved claims are resolved with a repair, replacement, or credit.